Support

How can we help?

Quick answers, step-by-step guides, and an email that reaches the developer.

Adding expenses

How do I scan a receipt?

Tap + then Scan a receipt, point the camera at the receipt and capture. The on-device AI reads the amount, merchant and date; check them and tap Save. Keep capturing to scan several at once, and each receipt becomes its own draft.

How do I add an expense by voice?

Tap + then Say it, and say it the way you would tell a friend: "Yesterday, $180 keyboard at JB Hi-Fi, for work." You check the draft before it is saved. It needs iOS 26, understands English, Cantonese and Mandarin, and the recording is not kept.

Can I add an expense without a receipt?

Yes. Tap + then Type it in to enter the amount, merchant, date and category. You can attach a receipt photo later from the expense's detail page.

How do I set up Apple Pay auto-log?

On the Records home, tap Set up on the Apple Pay auto-logging card, add the ready-made shortcut, then create one Wallet automation in the Shortcuts app (iOS 26.7 or later). It logs contactless taps in shops; transit top-ups and fuel are filed under Transport.Step-by-step guide with screenshots →

How do I import a bank statement?

Export the statement as a PDF from your bank app and share it into HeyJerni, then tick the charges to keep; nothing is saved until you tap Add. A photographed statement will not work, because a scan has no text to read.How to import a bank statement →

Why are my scans getting the wrong category?

Correct the category once and HeyJerni remembers that merchant. The next receipt from the same merchant is filed to your chosen category automatically.

Can I edit or delete an expense?

Open the expense and tap Edit to change any field. Swipe left on an expense in the list to delete it; you'll get a confirmation first, and a brief Undo window after.

Tax time

How do I record car trips for the logbook?

Tap Start drive when you set off and Finish drive when you arrive. GPS records the route and kilometres on your iPhone, and the trips feed a logbook or cents-per-kilometre claim, with the car's running costs beside them.

What do the widgets show?

Drive starts and finishes a trip from the Home or Lock Screen and shows the km as you go; Subscriptions shows what your subscriptions cost. To add one, touch and hold the Home Screen, then Edit → Add Widget → HeyJerni.

How do I export for tax time?

Open Record Check and tap Export Accountant Pack. You get a PDF summary with each car's claim, a CSV of every expense, the logbook of every trip and your original receipt images, for myTax or your accountant. The first export is free; after that it comes with a monthly support tier.

How do I use Ask HeyJerni?

Open Ask and type a question such as "How much did I spend on tools this financial year?" It answers from your records on the phone, once the one-time AI model download (about 1.3 GB) is done.

Data and purchases

How do I back up my data?

Go to Settings → Backup. Turn on iCloud backup for a daily copy in your own iCloud Drive, or export an archive by hand; either one restores on a new iPhone.

Will my data be lost if I delete the app?

Yes. Deleting the app deletes the data on your iPhone. An iCloud backup stays in your own iCloud Drive until you delete it in the Files app; without one, export a backup archive first.

How do I remove ads?

Go to Settings → Remove Ads. It is a one-time purchase, not a subscription; on a new iPhone with the same Apple ID, tap Restore purchase. The same screen lists the monthly support tiers, which also remove ads and unlock the Accountant Pack.

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