How can we help?

We're here to help you get the most out of HeyJerni.

Email Support

Get help directly from our team. We typically respond within 24 hours.

Send Email

Help Documentation

Browse our comprehensive guides and tutorials.

View Docs

Quick answers

Tap the Scan button, point your camera at the receipt and capture. The on-device AI reads the amount, merchant and date. Review the details, adjust anything if needed, and tap Save.
Yes. Keep capturing pages in the scanner — each receipt becomes its own draft record, and you review and save them one by one. Cancelling one page only skips that receipt, not the whole batch.
Yes. Tap New Expense to enter the amount, merchant, date and category manually. You can attach a receipt photo later from the expense's detail page.
Open the expense and tap Edit to change any field. Swipe left on an expense in the list to delete it — you'll get a confirmation first, and a brief Undo window after.
Open Ask and type a question like "How much did I spend on groceries in July?" The AI answers from your local records. It requires the one-time AI model download and works offline afterwards.
The model (about 1.3 GB) powers receipt reading and Ask HeyJerni. Without it you can still add and manage expenses manually. Download it over WiFi from Settings whenever you're ready — you can pause and resume.
Go to Settings > Backup to export a single archive containing all your records and receipt images. Save it to the Files app, your own iCloud Drive or anywhere you trust. Use the same screen to restore it on a new iPhone.
Open the financial-year review and export a Tax Pack — a zip with a PDF summary, a CSV of all expenses and your original receipt images, named and organised for your accountant or myTax.
Go to Settings > Remove Ads. It's a one-time purchase (US$3.99, shown in your local currency) processed by Apple — no subscription. Use Restore Purchase on a new device with the same Apple ID.
Correct the category once and HeyJerni remembers that merchant. The next receipt from the same merchant is filed to your chosen category automatically.
Yes — your data lives only on your device, so deleting the app deletes the data. Export a backup archive first if you want to keep or move it.

Didn't find what you're looking for?

Send us an email and we'll get back to you within 24 hours.

Contact Support